Return & Refund Policy
At Astro Anand Dubey, we are committed to ensuring customer satisfaction with all of our products and services. If you are not completely satisfied with your purchase, we offer a straightforward process to return or exchange your items. Please review the following details about our return and refund policy.
1. Return & Refund Eligibility
Our return policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be:
Unused and in the same condition as you received it.
In the original packaging.
Not damaged or altered in any way.
2. Non-Returnable Items
Some items are exempt from being returned or refunded. These include:
Perishable goods, including food items, astro magazines, and other consumables.
Personalized items like rings, jewelry, bracelets, or any custom-made products tailored to specific sizes or preferences.
Digital Products: Kundali reports, Lal Kitab reports, Baby Name reports, and other personalized astrological services.
Gift Cards and Downloadable Software Products.
Please check with our customer support team if you’re unsure about a product’s eligibility for return.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@astroananddubey.com within 7 days of receiving your product.
Provide Proof of Purchase: Ensure that you have your receipt or order confirmation to complete the return.
Return the Item: Once your return is authorized, send the item to the provided address in its original condition. Do not send the item back before getting confirmation from us.
4. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the return criteria. We will notify you via email whether your return is approved or rejected.
If Approved: Refunds will be issued to the original payment method within 7-10 working days. Please note that processing times may vary depending on your bank or payment provider.
Refund Method: Refunds will only be issued to the original payment method used during the purchase. Unfortunately, we cannot process refunds to different accounts.
5. Partial Refunds
In certain cases, we may grant partial refunds. These include, but are not limited to:
Items with obvious signs of use.
Items not in their original condition, damaged, or missing parts (not due to our error).
Items returned more than 7 days after delivery.
6. Late or Missing Refunds
If you haven’t received your refund after the expected time frame, please:
Check with your bank or payment provider.
If still not received, contact us at support@astroananddubey.com for assistance.
7. Sale Items
Items marked as “Sale” or purchased at a discount are final sale and are not eligible for return or refund.
8. Exchanges
We will only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receiving your order. Please return the item in its original condition.
9. Shipping Costs
Customers are responsible for paying the shipping costs to return items. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total amount refunded.
10. International Orders
For international customers, shipping times may vary based on the destination and customs processing. In case of a delivery issue, refunds will be processed within 40-45 days.
Please note that customs duties and taxes are the responsibility of the customer and are not included in the refund process.
11. Shipping Policy
Domestic Shipping (Within India): We offer free shipping for all orders within India.
International Shipping: Charges will apply based on your location. We ship worldwide using trusted couriers like FedEx, UPS, and DHL. International shipments are insured.
12. Delivery Time
Domestic Orders: Delivery usually takes 3-7 days.
International Orders: Delivery typically takes 30-35 days.
For any questions or further clarifications, please contact our customer service team at support@astroananddubey.com.